Terms and Conditions

1. Scope

These terms apply to the Hostcraft service provided by Foxwebcraft, obrt za računalne djelatnosti, vl. Stefan Flaschko, Balančane 2, 21220 Trogir, Croatia (provider) to you as the customer. Deviating customer terms apply only if we have expressly agreed to them in text form.

Hostcraft is for hosts of holiday accommodation. You may use it as a private person (a consumer) or as a business (for example an obrt or a company). Mandatory consumer rights under Croatian and EU law are not limited by these terms.

2. The service

Hostcraft is software as a service: we provide tools to publish a website for your accommodations, collect guest enquiries and booking requests, show availability, and display your bank details so guests can pay you by transfer. We do not broker accommodation, we do not become a party to the accommodation contract between you and the guest, and we do not collect guest payments.

We may use other companies or third parties (subcontractors and processors) to run the service. Optional setup work that we perform for you is a separate service billed as agreed at checkout.

3. Contract, prices and billing

The contract is formed when you complete checkout (including payment of the first subscription period and any setup fee). Prices are in euros. The prices shown at checkout are the amount payable, including Croatian VAT (PDV) where it applies. Supplies to VAT-registered businesses in other EU countries may be invoiced under reverse charge. The prices shown at checkout are binding.

The subscription renews for successive periods until cancelled in the billing portal or by notice in text form. You may cancel at the end of the current paid period. Unpaid invoices may lead to suspension or termination of the public website. If we provide features free of charge, we may discontinue them at any time without a price reduction or damages.

4. Right of withdrawal (consumers)

If you are a consumer (a private person), you may withdraw from this distance contract within 14 days without giving a reason. The period starts on the day the contract is formed (when checkout is completed). To withdraw, send a clear statement by email to the address in the imprint (for example: “I withdraw from my Hostcraft contract”). You may use a model withdrawal form; it is not required.

If you ask us to start the service at once (access to the dashboard or website), you agree that we may begin during the withdrawal period. If you then withdraw, you pay only for the service provided until we receive the withdrawal, in proportion to the unused part of the paid period. A setup fee is refunded if we have not started that work; work already done is charged as agreed at checkout. After the 14 days, you cancel as in section 3 (end of the paid period). Business customers have no statutory withdrawal right.

5. Your content and listings

You remain responsible for your website content, prices, availability, tourist and tax duties, and for the contract with your guests. You warrant that materials you upload (photos, text, files) and information you publish do not infringe third-party rights or the law. If you use Hostcraft as a business, you shall indemnify us against third-party claims and related legal defence costs arising from your content or your use of the service, and shall reasonably assist in defending such claims. If you are a consumer, you remain liable for your own unlawful content under general law; this sentence does not create an extra indemnity beyond that.

We have no general duty to monitor your content. If we become aware that content is illegal or seriously breaches these terms, we may remove or disable it and, if needed, suspend the site. Report illegal content to the email address in the imprint.

6. Guest data (Art. 28 GDPR)

For personal data of guests collected through your Hostcraft website, you are the controller and we are the processor. We process that data only to provide the service, on your documented instructions (including these terms and settings you choose in the dashboard), and not for our own marketing. We implement appropriate technical and organisational measures, ensure persons authorised to process the data are bound to confidentiality, and will assist you with data-subject requests and with security incidents without undue delay. We may engage further processors (hosting, email) under Art. 28(2) and (4) GDPR; we remain responsible for them. On the end of the service we will delete or return guest data at your choice, unless Union or Member State law requires storage. These clauses are the data-processing agreement.

7. Availability and changes

We aim to keep Hostcraft available but do not warrant uninterrupted operation. We may change features where this does not unreasonably reduce the core service. We may terminate or refuse service if performance would infringe the law, third-party rights, or basic ethical standards, or if it would be discriminatory or derogatory. In those cases you have no claim for damages.

8. Liability

We are liable for intent and gross negligence. We are also liable for slight negligence where the law requires it: damage to life, body or health, breach of a guarantee, liability under the Croatian Product Liability Act (Zakon o odgovornosti za proizvode), or breach of essential contractual obligations. In the last case, liability for slight negligence is limited to typical, foreseeable damage, to the extent the law allows. Mandatory consumer rights remain unaffected.

9. Confidentiality

We treat non-public information, documents and business secrets obtained in the course of the contract as confidential, including after the contract ends. We will not claim rights from such confidential information. We ensure that employees, subcontractors and others involved observe the same confidentiality to the extent necessary.

10. Governing law, jurisdiction and complaints

Croatian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection rules of the country where you live as a consumer still apply if they cannot be waived. For business customers, the place of performance is Trogir, Croatia, and the exclusive place of jurisdiction is the Commercial Court in Split (Trgovački sud u Splitu), insofar as this is legally permissible. For consumers, the courts at your place of residence also have jurisdiction as required by law. If a provision of these terms is invalid, the remaining provisions remain in force. If translated versions differ or are unclear, the Croatian version prevails.

We are not obliged to take part in consumer arbitration. If you have a complaint, email us at the address in the imprint. Consumers in Croatia may also contact the State Inspectorate (Državni inspektorat).